IT Support from ThreeSixtyfour Ltd

Fermanagh's IT Company

Privacy Statement

Privacy Notice for ThreeSixtyFour Customers and Website Users

Who Are We?

ThreeSixtyFour (the data controller) provides onsite and remote IT support for small businesses. You can contact us by email to or by telephone on 03303211364  Our postal address is Railway Street, Belcoo, Co. Fermanagh, Northern Ireland BT93 5FJ.

How do we process your personal data?

If you contact us in person, by telephone, email, otherwise in writing, by using the live chat service on our website, through our social media pages, or attend one of our events, we may collect contact details from you including your name, company name, email address and telephone number. 
We also accept referrals from selected third parties where you have consented that your contact details are passed to us by way of an enquiry regarding our services.  In such cases, we will confirm the source of the referral and the information that has been passed to us when we contact you. 
NB: Where you have asked us to process personal data on your behalf (ThreeSixtyFour is the data processor) that arrangement will be subject to a Data Processing Agreement between you and ThreeSixtyFour.

We will process your personal data in accordance with the principles of the EU General Data Protection Regulation (GDPR).  We will do this by keeping your personal data accurate and up to date; by only collecting or retaining minimal personal data and for no longer than is necessary; by lawfully using your personal data and only for the purpose for which it was collected; and by ensuring that appropriate technical and organisational measures are in place to protect your personal data.
We process your personal data for the following purposes:
·         To provide you with the service(s) and/or product(s) you request;
and, if you agree,
·         To occasionally provide you with details of other related services we offer.

To process your information as described above, we rely on the following legal bases:

1. Performance of a contract: The use of your information may be necessary to provide the service(s) and/or product(s) you have requested.
2. Legitimate interests: We may use your information for our legitimate interests, such as to promote our services, and for administrative purposes.
3. Consent: We may rely on your consent to use your personal information for certain direct marketing purposes. You may withdraw your consent at any time by contacting us using the details at the top of this Privacy Notice.

Your information will be held for one year after the customer relationship ends, or for one year after you have given consent for your information to be used, at which point it will be securely deleted, unless there is an overriding lawful reason for it to be retained longer.  

Your Rights

You have the right to request a copy of the information we hold about you; to ask that we correct any personal data we hold that is found to be inaccurate; to object to us processing your personal data; to ask us to restrict processing of your personal data; or to request that we delete your personal data.  If you believe we are not processing your personal data in accordance with the law, you can make a complaint to the Information Commissioner’s Office

Sharing Your Data

We will treat your personal data as strictly confidential and will only share it with a third party on your request, for example if we have made a recommendation for additional services or products not provided by us, and you have asked us to make a referral to a third party and have given explicit consent for us to provide your contact details.  From that point, the 3rd party will be the data controller and we recommend you consult their Privacy Notice for further information.
In the course of conducting our business, your personal data may be stored and processed using HubSpot (cloud-based Customer Relationship Manager software), QuickBooks (cloud-based accounting software) or Mail Chimp (cloud-based email marketing service).  All three are certified as compliant with the EU-US Privacy Shield to ensure adequate protection of personal data stored on US servers. 

Our Social Media

We operate the following social media pages:

We recommend you do not publicly submit any personal data to these pages, for example within comments on our Facebook pages.

Our Website
Cookies are pieces of data that are sometimes created when you visit a website – we do not use cookies to track your movements online, but our hosting with Google has a cookie policy which is at the top of the page when you first visit the site.

Our website contains links to other websites.  This Privacy Notice only refers to so if you link to other websites you should read their own privacy policies or notices. 

Changes to our Privacy Notice

This Privacy Notice is reviewed regularly and was last updated in April 2018.